Privacy Policy

Last updated: 1 September 2026

Creating Clarity Collective respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how I collect, use and protect your personal data when you visit this website, contact me or enquire about my services.

Who I am

Creating Clarity Collective is operated by Amanda Collins as a sole trader in the United Kingdom.

For the purposes of UK data protection law, I am the data controller responsible for the personal information I collect and process.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact me at:

Email: amanda@creatingclaritycollective.co.uk

Information I may collect

Depending on how you interact with Creating Clarity Collective, I may collect personal information including:

• your name;

• your email address;

• your telephone number, if you choose to provide it;

• information you provide when completing a contact or enquiry form;

• information you provide when corresponding with me by email, telephone, WhatsApp or other communication methods;

• information relevant to services you are enquiring about or receiving;

• billing and transaction information where you become a client; and

• technical information relating to your use of this website, such as device, browser and cookie information.

If you choose to share information relating to ADHD, neurodivergence, health or wellbeing when enquiring about or receiving coaching, this may include information that is treated as special category personal data under UK data protection law. I will only process this information where there is an appropriate lawful basis and additional condition for doing so.

How I collect your information

I may collect personal information:

• when you complete a form on this website;

• when you contact me directly;

• when you enquire about or engage my services;

• during the course of providing services to you; and

• automatically through website technologies such as cookies, where applicable.

How I use your information

I may use your personal information to:

• respond to enquiries;

• communicate with prospective and existing clients;

• arrange discovery calls, coaching sessions or other services;

• provide agreed coaching, executive support, operational support or other services;

• administer client relationships;

• issue invoices and maintain appropriate financial and business records;

• manage and improve my website and services;

• comply with legal, regulatory, tax and accounting obligations; and

• establish, exercise or defend legal claims where necessary.

I do not currently use information submitted through this website to send general marketing emails or newsletters.

If this changes in the future, this Privacy Policy will be updated and any consent required for marketing communications will be obtained appropriately.

Lawful bases for processing

Under UK data protection law, I must have a lawful reason for using your personal information.

Depending on the circumstances, I may rely on:

Contract – where processing is necessary to take steps at your request before entering into a contract or to provide services you have agreed to receive.

Legitimate interests – where it is reasonably necessary for operating and developing Creating Clarity Collective, responding to enquiries and managing client relationships, provided those interests do not override your rights.

Legal obligation – where I need to retain or use information to comply with a legal requirement.

Consent – where you have specifically agreed to a particular use of your information and consent is the appropriate lawful basis.

Where special category information is processed, I will also ensure that an appropriate condition for processing that information applies.

Sharing your information

I do not sell your personal information.

I may share information with trusted third-party service providers where reasonably necessary to operate my business or provide services. This may include providers of website hosting, email, cloud storage, communications, scheduling, accounting and other business systems.

These providers may only receive the information necessary for the relevant purpose and are expected to handle personal information securely and in accordance with applicable data protection requirements.

I may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

International transfers

Some technology and service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, I will take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.
 

How long I keep your information

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and reporting requirements.
 

Retention periods will vary depending on the type of information and my relationship with you.

For example, certain financial and transaction records may need to be retained for several years to meet tax and accounting obligations. Enquiries that do not result in a client relationship will generally be retained only for as long as reasonably necessary to deal with the enquiry and any related follow-up.
 

Keeping your information secure

I take reasonable organisational and technical measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• ask for access to the personal information I hold about you;

• ask for inaccurate information to be corrected;

• ask for your personal information to be deleted in certain circumstances;

• ask me to restrict how your information is used;

• object to certain processing;

• request the transfer of certain information;

• withdraw consent where processing is based on your consent; and

• complain about the way your information has been handled.

If you would like to exercise any of these rights, contact:

amanda@creatingclaritycollective.co.uk

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.